Learning Hub Provide Training in

1: Certified Administrator Program

2: Certified Developer Program

3: Certified Service Cloud Consultant Program

1: About the Certified Administrator Program

The Certified Administrator program is designed for individuals who have experience as a Salesforce administrator. The program encompasses the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.

The first credential in the program is the Certified Administrator. This credential focuses on the features and functionality used to maintain a Salesforce implementation. The second level in the program is the Certified Advanced Administrator. This credential is targeted towards the Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.

Download PDF -Course Content Certified Administrator Program

2: About the Certified Developer Program

The certification program is for individuals who want to demonstrate their knowledge, skills, and capabilities to build custom applications on the platform. The program encompasses the breadth of application development on the platform, including the declarative capabilities, the programmatic capabilities of code (Apex) and pages (Visualforce), and application development lifecycle management with cloud computing development as a service.

The Certified Developer certification exam encompasses the declarative capabilities of the platform. To achieve this credential, a candidate must successfully complete the exam. This exam is a prerequisite to the Certified Advanced Developer exam.

The Certified Advanced Developer credential encompasses the programmatic capabilities of the platform, including code and pages. To earn this credential, a candidate must successfully complete three activities:

i. The Certified Advanced Developer exam:

A multiple-choice/multiple-select proctored exam. This portion of the credential program must be passed successfully to move on to the next portion: the programming assignment.

ii. The Advanced Developer programming assignment:

At scheduled times throughout the year, certification candidates who have passed the Certified Advanced Developer exam will be given the opportunity to complete the second portion of the credential program: the programming assignment. A set of requirements and development parameters will be sent to the candidate, and the candidate will have a fixed amount of time to complete and submit the assignment. The candidate will be given the evaluation criteria and detailed instructions on how to complete and submit the final working application. The programming assignment is completed at the candidate’s own pace and doesn’t require working at a proctored site. However, there will be a deadline for assignment completion.

iii. The Advanced Developer essay exam:

Upon submission of the programming assignment, the candidate will be required to complete a short-answer proctored exam that covers the specifics of the programming assignment. The candidate will need to go to a testing center and complete the essay exam. The essay exam, in combination with the programming assignment, will be evaluated and scored as the final portion of the Certified Advanced Developer certification program.

The Certified Advanced Developer credential will be granted to a candidate upon successful completion of all parts of the program.

This study guide provides information about the Certified Developer exam.

Download PDF - Course Content of Certified Developer Program

3: About the Certified Service Cloud Consultant Program

The Certified Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The intended audience has proven experience with the administration and configuration of a Salesforce application, as demonstrated through successful completion of the Certified Administrator exam. The Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Download PDF - Course Content of Certified Service Cloud Consultant Program