Ability to Explain ServiceNow.com vital features and paybacks.
Comprehending essential Service-Now.com applications and modules.
Listing the high-level setup steps for the obligatory dependences.Comprehending the high-level procedure included in realizing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
Narrating ability of how the out-of-box self-service application pages show.
Narrating options for organizing self-service application initial landing pages.
Clarifying how to confirm the early application.
Narrating which major ITIL/ITSM features are reinforced by ServiceNow.com, counting multi-currency price list support.
Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
Clarifying the basis of ticket types used in Service-Now.com.
Generating and sustain SLAs.
Making and maintain Service Catalog.
Ability to describe the main features and functionality of ServiceNow.com Applications
Functional, Administrators and Implementers
Enterprise Resource Planning professionals
Customer relationship Management professionals
Business Intelligence professionals
Business Process Management professionals
Middleware TL consultants professionals
Any degree Fresher’s
HP Service managers professionals
BMC Remedy Professionals
Computer Associates Service Desk Managers Professionals
IBM Smart Cloud Desk Engineers Professionals
Ticketing TL Professionals
Business Analyst/System analyst
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Define CSS properties, UI Properties
Change visibility of Homepage and banner
Creating Application, module
Personalizing form and table layout
Creating an update set
Merge update set
Retrieve Update set in another instance
Workflow editor and workflow scripts
Workflow activities and workflow context
Workflow stages, transitions
Use of service catalog, back end execution
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items
Scheduled data import
Data load automation
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user
Defining a Template
Introduction to SMTP and POP mail servers
Trigger email on event
Attach SLA to tasks
Create schedule and child schedule
Introduction to scheduled jobs
Scheduled Job log
Create Read, Write and Create ACL on table and field level
Write ACL Scripts
Concept of privileged system admin
Creating site, page
Dynamic content block
Define Header, theme, style sheet
Creating UI page, UI macros
Introduction to web services
Debugging Business Rule